Terms and Conditions
§ 1 Scope
(1) These Terms and Conditions ("Terms") apply to all contracts between Roland Wenzlofsky, Kantnergasse 53, 1210 Wien, Austria (the "Provider") and natural or legal persons (the "Customer") who conclude a paid subscription via https://letters.dwhpro.com/content/files/2026/05/letters-dwhpro-com.html content.
(2) Consumers within the meaning of these Terms are natural persons concluding the contract for a purpose that is predominantly outside their commercial or self-employed professional activity.
(3) Diverging conditions of the Customer do not apply unless the Provider agrees to them in writing.
§ 2 Subject of the Contract
The Provider grants the Customer, upon payment, access to the paid content ("Premium content") of the DWHPro Letters newsletter. The contents are delivered by email and/or made available on the website.
§ 3 Conclusion of the Contract
(1) The presentation of the subscriptions on the website is not a binding offer but an invitation to make an offer.
(2) By selecting a subscription and entering the required data, the Customer makes a binding offer.
(3) The contract is concluded upon the Provider sending a confirmation email.
§ 4 Prices and Payment Terms
(1) The prices currently in force are shown on the website. Prices are gross of any applicable VAT.
(2) The following plans are available:
- Monthly subscription at EUR 15.00 gross per month
- Annual subscription at EUR 150.00 gross per year
(3) Payment is processed via the payment service provider Stripe (Stripe Payments Europe Limited, Ireland). Stripe accepts credit cards and other payment methods.
(4) Billing occurs in advance for each billing period (monthly or annually) and renews automatically for the same period unless the subscription is canceled before the next renewal.
§ 5 Term and Cancellation
(1) The subscription is open-ended. The Customer may cancel at any time, effective at the end of the current billing period.
(2) Cancellation is self-service via the customer portal of the newsletter; alternatively, an informal email to letters@dwhpro.com is sufficient.
(3) Payments already made for the current billing period are not refunded pro rata; access to Premium content remains until the end of the paid period.
§ 6 Right of Withdrawal for Consumers
Consumers within the meaning of § 1(2) of the Austrian Consumer Protection Act (KSchG) have a statutory right of withdrawal under the Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG). The notice below is the official template translation under Annex I of Directive 2011/83/EU.
Withdrawal Notice
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded.
To exercise the right of withdrawal, you must inform us — Roland Wenzlofsky, Kantnergasse 53, 1210 Wien, Austria, email letters@dwhpro.com — of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or an email).
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same payment method as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Early Expiry of the Right of Withdrawal for Digital Content
The right of withdrawal expires early for contracts for the supply of digital content not delivered on a tangible medium if performance has begun after the consumer has:
(a) expressly consented to performance beginning before the withdrawal period expires, and (b) acknowledged that they thereby lose their right of withdrawal once performance has begun (§ 18(1)(11) FAGG).
This express consent and acknowledgment is obtained at checkout, before the contract is concluded.
§ 7 Availability / Force Majeure
(1) The Provider endeavors to maintain a high level of availability but cannot guarantee it. Planned maintenance is announced in advance where possible.
(2) Liability is excluded for outages due to force majeure (e.g., failure of third-party providers such as Stripe or Mailgun, natural events, official measures).
§ 8 Liability
(1) The contents are for information and education. They do not constitute individual professional, legal, tax, investment, or career advice.
(2) The Provider is liable for intent and gross negligence in accordance with statutory provisions. For slight negligence, liability is limited — to the extent legally permissible — to foreseeable, contract-typical damage.
(3) Liability for personal injury remains unaffected.
§ 9 Data Protection
The processing of personal data is governed by the separate privacy notice, available at https://letters.dwhpro.com/datenschutz.
§ 10 Final Provisions
(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of mandatory consumer-protection provisions of the country of their habitual residence.
(2) The exclusive place of jurisdiction for disputes with entrepreneurs is the place of business of the Provider in Vienna. For disputes with consumers, statutory places of jurisdiction apply.
(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.
Last updated: 2026-05-05